Return policy
At TBD, we strive to provide our customers with high-quality products and exceptional customer service. We understand that sometimes, a return may be necessary. Please read our return policy carefully to ensure a smooth and hassle-free return process.
The gist
- Customers are responsible for covering the cost of returns.
- Returns must be initiated within 14 days of receiving the product.
- The item must be in its original condition, unworn, and with all tags attached.
- Refunds will be issued in the original form of payment.
- Shipping fees are non-refundable.
Frequently Asked Questions
1. How do I initiate a return?
To initiate a return, please contact our customer support team at [customer support email] within 14 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions.
2. Who is responsible for the return shipping costs?
As a small brand, we are unable to cover the return shipping costs. Therefore, customers are responsible for the return shipping fees.
3. How long does it take to process a return?
Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. If everything is in order, we will process your refund within [number of days] and notify you via email.
4. Can I exchange an item instead of returning it?
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, we kindly ask you to return the unwanted item and place a new order for the desired item.
5. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue and provide you with a suitable solution, which may include a replacement or refund.
Please note that this return policy applies specifically to customers within the European Union. For customers outside the European Union, please refer to our general return policy.